Organization: Ottawa (City of) - City Hall - Client Service Centres
Phone Numbers: 3-1-1 ; 613-580-2400, select 1 for English or 2 for French
Toll-Free: 1-866-261-9799
TTY: 613-580-2401
Email: 311@ottawa.ca
Website: ottawa.ca/en/city-hall/your-city-government/contact-city-ottawa/client-services
Address:
Ottawa City Hall
110 Laurier Ave W
Ottawa, ON
K1P 1J1
Intersection: Elgin St and Laurier Ave W
Accessibility:
Wheelchair Accessible
Hours: Varies, visit the website for details
Service Description: Accept payments for a variety of City products and services such as: tax * parking tickets * water bills * permit and license renewals * marriage licenses * birth and death registration * municipal parking permits * animal licensing * building and development permit applications * recreation program registration * Commissioner of Oaths services * see separate records for details

The Client Service Centres :
  • Laurier Client Service Centre in Ottawa, Ottawa City Hall, 110 Laurier Ave W, 1st Flr, Ottawa, K1P 1J1
  • Nepean Client Service Centre, 101 Centrepointe Dr, Ottawa, K2G 5K7
  • Orléans Client Service Centre, 255 Centrum Blvd, Ste 100, Ottawa, K1E 3V8 
  • West Carleton Client Service Centre, 5670 Carp Rd, Kinburn, K0A 2H0
  • North Gower Client Service Centre, 2155 Roger Stevens Dr, North Gower, K0A 2T0
  • Metcalfe Client Service centre, 8243 Victoria St, Metcalfe K0A 2P0

Visit the website for information on what services are available at what location; note that some services aren't offered after a certain hour



Fees: Set fees
Application: The complete list of Client Service Centres is available on the website * some payments can also be made online, visit http://ottawa.ca/en/business/doing-business-city/make-payment-city
Eligibility / Target Population: No restrictions
Languages: English ; French
Area Served: Ottawa (City of)
See Also: Government Services - Municipal
Information and Referral Services
Last Updated: 6/30/2025
Service Profile Web Address: eng/displayService.aspx?id=212088

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