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Health Links: Putting patients with complex needs at the centre of their care

Coordinating all the services and supports that a person with multiple health conditions requires. That’s the idea behind the Health Links approach.

The primary care provider, home and community care organizations, specialists and other community partners – as well as the patient and caregivers – work with a Health Links care coordinator. Together, they develop one coordinated care plan that focuses on the patient’s goals and what is important to them.

The goal is to improve the quality of care and the health care experience for those who use the health system the most. And the Health Links approach will reduce unnecessary hospital admissions and emergency department visits.


Who is Eligible?




How do I access Health Links?

Anyone – a family doctor, care provider, friend, family, caregiver or even a patient - can identify someone who fits the Health Link criteria.

Providers: Complete the Health Links Identification Form and fax it to the central number. A Health Links care coordinator in your area will follow-up with you.

Patients & Families: Talk to your family doctor, nurse practitioner or other health care provider to see if the Health Links approach is right for you or your loved one.  

For more information, please call the Home and Community Care Patient Information and Referral Line and they will direct your call: 310-2222 (no area code required), Toll-free: 1-800-538-0520.


Health Links Information Kit for Primary Care Providers

  • A letter from the Champlain LHIN CEO
  • Health Links information sheet for primary care providers
  • Health Links FAQ for providers
  • Sample Health Links patient identification form
  • Sample Health Links coordinated care plan template
  • Health Links posters for your waiting room


    Want to learn more?

    Read our Frequently Asked Questions for Patients and Families

    Read our Frequently Asked Questions for Providers

    Visit the Champlain LHIN website.