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Canadian Hearing Society

Canadian Hearing Society

Position:  Program Manager, Counselling Services

Region:  Ottawa


Competition # 2018-100

Any Ontario CHS Office

Position Summary
Reporting to the Director, Counselling Services, the Program Manager (PM), Counselling Services, has responsibility for the following programs in designated regions in Ontario.

  • CONNECT Mental Health Counselling
  • Hearing Care Counselling Program
  • General Support Services
  • Deafblind Support Services

Major Responsibilities:
You will directly supervise approximately 23-25 staff, and work closely with other Program Managers to oversee the activities of the counselling staff. It will be critical to ensure that professional practices meet the requirements of the Ontario College of Social Workers and Social Service Workers (OCSWSSW), the College of Registered Psychotherapists of Ontario (CRPO),

As a team, you will specifically be responsible for the following:
  • Maintain an internal system of quality controls by performing clinical supervision and file audits, managing and reporting critical incidents, creating comprehensive risk management policies and procedures, managing and resolving conflicts of interest, upholding standards of practice of relevant governing bodies, and being available for urgent matters as they arise within Counselling Services.
  • Recruitment, on-boarding, training, attendance management, monitoring staff performance, implementing Performance Improvement Plans, and discipline of staff.
  • Take the lead in service implementation, including working with front-line staff around clinical and service delivery issues, service partnership development, advocacy, tracking database needs and training.
  • Provide expertise in all statistical reporting, including client and service delivery statistics.
  • Work with Financial Services to liaise with funders to ensure that all reporting requirements are being met.

It is important to note that this role will be presented with ethical challenges typically related to clients’ and staffs’ confidentiality and quality of service delivery. A significant responsibility will be to address these ethical dilemmas in both an operational management and clinical supervisory manner, while addressing duties of confidentiality, duty to report, protection of client privacy and related issues.

The team of 4 Program Managers will work as a cohesive unit supporting one another on a day-to-day basis. You will ensure that Counselling Services program management is consistent and coordinated.

  • Master’s degree in a human services field such as Clinical Social Work or Counselling Psychology preferred
  • Professional registration/credentialing/licensure for independent practice with a relevant regulatory body i.e. Ontario College of Social Workers or College of Registered Psychotherapists of Ontario preferred
  • Completion of a formal Clinical Supervision course from a recognized educational institution preferred
  • 3-5 years’ experience in clinical program administration; providing consultation and supervision in a clinical setting; direct service experience in the mental health field and in risk management
  • Demonstrated knowledge of the barriers faced by deaf, deafened and hard of hearing consumers.
  • Demonstrated knowledge of mental health and health issues related to hearing loss
  • Demonstrated knowledge of the issues associated with seniors and others with an acquired hearing loss
  • Knowledge of technical devices and communication access tools for consumers who are deaf or have a hearing loss
  • Demonstrated knowledge of the health and social service system in Ontario,
  • An understanding of the legislation related to mental health, health, and social services systems
  • Demonstrated sound clinical judgement, initiative, team building and leadership skills
  • Demonstrated mastery of complex conflict of interest situations, including issues of personal and professional boundaries and personal and professional ethics
  • Proven collaboration and diplomatic external relationship-building skills
  • Demonstrated ability to work both independently and as an effective member of a team including offsite management
  • Demonstrated administrative management, financial management and statistical reporting skills including accounting experience with large budgets
  • Demonstrated skill with writing proposals and reports
  • Demonstrated systemic and individual advocacy skills
  • Excellent interpersonal, organizational and communication skills
  • Proficiency in American Sign Language (ASL) or willingness to learn; French and LSQ are definite assets
  • Valid driver’s license and access to a vehicle for frequent travel throughout the province
  • On-call evenings and weekends as required

Salary:  To be discussed

Terms of Employment:  Permanent, Full-Time

Deadline for Application:  Friday, November 16, 2018

How to Apply:  

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

Email resume to:

Subject Line: Competition #2018-100

Please email your resume as a MS Word attachment or paste the resume into the body of the email. Remember to put the competition number in the subject line.

Thank you for your application.

The Canadian Hearing Society supports an affirmative action hiring process for culturally deaf and hard of hearing applicants.

Location:  Any Ontario CHS Office

Profession Type:  Social Services (Social Workers, Counsellors)

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