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Organization: Financial Consumer Agency of Canada  
Phone Numbers: Toll free, English 1-866-461-3222 * French 1-866-461-2232
Teletype: 613-960-4600 (calls from the Ottawa area or from outside Canada)
Fax: 1-866-814-2224
Entreprise Building
427 Laurier Ave W, 6th Flr
Ottawa, ON
K1R 1B9
Intersection: Kent St and Laurier Ave W
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30 am-5 pm
Executives: Lucie Tedesco - Commissioner
Brigitte Goulard - Deputy Commissioner
Service Description: Responsible for ensuring that federally regulated financial institutions comply with federal consumer protection laws and regulations. Monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments. * Informs consumers about their rights and responsibilities when dealing with financial institutions. * Provides information and tools to help consumers understand and shop for a variety of financial products and services

Fees: None
Application: Contact the agency by telephone, e-mail or mail
Eligibility - Population(s) Served: No restrictions
Languages: English ; French
Area(s) Served:

This information was last completely updated on October 19, 2017

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© 2018, Community Information Centre of Ottawa

Updated October 19, 2017
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