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Organization: Youth Services Bureau of Ottawa  
Phone Numbers: Administration 613-729-1000 * Mental Health Services 613-562-3004 * Downtown Drop-in 613-241-7788 * Employment services 613-236-8244 * Youth justice services 613-738-7776 * Emergency shelter - young women 24 hours 613-789-8220 * Emergency shelter - young
Crisis: 24 hours (0 to 18 years and parents/guardians) 613-260-2360 * outside Ottawa, toll-free 1-877-377-7775
Fax: 613-729-1918
2675 Queensview Dr
Ottawa, ON
K2B 8K2
Intersection: Pinecrest Rd and Queensway
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Head Office Mon-Fri 8:30 am-4:30 pm * Downtown Drop-in Mon-Fri 12 noon-6 pm * Sat-Sun 1 pm-6 pm * Services and programs vary, please call for details
Executives: Joanne Lowe - Executive Director
Jane Fjeld - Associate Executive Director
Public Contacts: Jane Fjeld - Associate Executive Director
Suzanne Fraser - Communications Manager
613-277-7103 *
Service Description: Dedicated to identifying and meeting the needs of high-risk, high-need young people and their families who are experiencing significant difficulties related to mental health issues * family conflict * physical, sexual and emotional abuse * poverty * employment difficulties * homelessness * substance use and abuse * gender and cross-cultural issues

Services provided across the region include: mental health services * crisis line for children, youth and families * community services * shelter and housing * employment services * youth justice

Community-based services offer: counselling services * crisis intervention * drop-in and health clinic for street-involved youth * individual and family intervention

Other programs include: Youth Mental Health Walk-in Clinic * 24/7 Crisis Line * Youth and Family Counselling Service * Youth Engagement Program * Downtown Services and Drop-in * Youth Health Clinic * Hepatitis C prevention and education * Ethno Cultural Community Program * Evelyn Horne Emergency Shelter and Transitional Housing for young women * Young Men's Emergency Shelter and Transitional Housing * Non-Profit Housing for Youth * Livius Sherwood Observation and Detention Unit * William E. Hay Centre * Youth Mental Health Court Worker * Anger Management * Community Reintegration * Youth Employment Services

Fees: None
Application: Self-referrals are accepted. * Youth and Family Counselling: call Intake worker * Wraparound Ottawa and "Centre éducatif"/Day Treatment by referral through the coordinated Access Committee * Other school-based programs : referral by school authorities and police * Youth Justice services by referral only
Eligibility / Target Population: Young adults from 12 to 20 years old. No restrictions for Employment Services clients. Mental Health Services offers help to parents as well (Youth and Family Counselling Services and the Mental Health Walk-in Clinic). Selected services for youth 21 to 24 years old.
Languages: English * French * French - Designated Agency under the French Language Services Act
Area Served:
Ottawa (City of) ; Eastern Ontario  
See Also: Affordable Housing
Employment Assistance for Youth
Housing Referral and Rights
Mental Health for Children and Youth
Shelters and Drop-in Centres for Youth
Youth Centres

This information was last completely updated on October 24, 2017

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© 2018, Community Information Centre of Ottawa