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Organization: Ottawa. City Operations - Community and Social Services - Housing Services  
Phone Numbers: 3-1-1, choose language and select option 4 for social services ; 613-580-2400 (outside the City of Ottawa)
Toll-Free: 1-866-261-9799
TTY: 613-580-2401
After Hours: Emergency Shelter Services 3-1-1, press 1 for English, and then option 7
Email: housing-logement@ottawa.ca
Website: ottawa.ca/en/residents/social-services/housing
Address:
100 Constellation Dr, 8th Flr E
Ottawa, ON
K2G 6J8
Intersection: Woodroffe Ave and Baseline Rd
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Administration Mon-Fri 8:45 am-4 pm * Shelter Emergency Service Mon-Sun 24 hours
Public Contacts: Shelley VanBuskirk - Manager, Housing Services
613-580-2424 ext 16366 * shelley.vanbuskirk@ottawa.ca
Lisa Goodfellow - Program Manager, Social Housing
613-580-2424 ext 43240 * lisa.goodfellow@ottawa.ca
Service Description: Delivers and funds programs and human services to Ottawa residents in need of emergency shelter, subsidized housing, Ontario Renovates program, residential service homes (domiciliary hostels), homelessness programs. Oversees social housing services.

Provides emergency shelter in a supportive environment to homeless families and assistance in obtaining appropriate long-term affordable housing. Can offer referrals to appropriate emergency shelters for single, homeless individuals.

Fees: None
Application: Contact by phone to request an application for social assistance and referral to a shelter (3-1-1). During regular business hours, ongoing Ontario Works clients may contact their Case Coordinator directly for a referral.

To get on the waiting list for the Social Housing Registry, call 613-526-2088.
Eligibility / Target Population: Homeless families
Languages: English * French
Area Served:
Ottawa (City of)  
See Also: Shelters and Drop-in Centres for Adults
Shelters, Transitional Housing and Drop-in Centres for Women

This information was last completely updated on February 7, 2018

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© 2018, Community Information Centre of Ottawa