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Organization: Ottawa. Transit Services - OC Transpo  
Phone Numbers: * Customer service 613-842-3600
* Transit information line and interpretation line for languages other than English and French 613-741-4390
* Automated schedule info line 613-560-1000 followed by your four digit bus stop number
* Lost and found 6
Toll-Free: Presto 1-877-378-6123
TTY: 613-741-5280 ; Presto 1-800-855-0511
925 Belfast St
Ottawa, ON
K1G 0Z4
Intersection: St Laurent Blvd and Belfast Rd
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Customer Relations Mon-Fri 8 am-5:30 pm * Transit Information Mon-Fri 7 am-9 pm, Sat 8 am-9 pm, Sun 9 am-5 pm * Accessible Transit Mon-Fri 9 am-5 pm
Service Description: Administration office for OC Transpo * information on: bus routes * park and ride lots and bus stations * O-Train * every bus is wheelchair accessible

Presto cards (formerly the Ecopass) available at

U-Pass * full-time students at Carleton University, the University of Ottawa, Saint Paul University, and Algonquin College (starting September 2015) have unlimited use of buses during the school year

Night Stop and Taxi Link * after 9 pm, Transitway stops are combined to one well-lit location * bus operators can let a client off the bus at a spot on the route that's closer to your destination or call a taxi

To place ads in buses, contact Pattison Outdoor Advertising at 613-521-1001 * to place ads in shelters, contact Clear Channel at 613-248-8447 or

Lost and Found office is located at Heartwood House at 404 McArthur Avenue * call 613-563-4011 * email * visit the OC Transpo website or the Heartwood House site for more details

Fees: Service * Prices available by clicking here
Application: Load your Presto card at OC Transpo Remote Customer Service Centres, City Client Service Centres or independent vendors.
Eligibility / Target Population: No restrictions
Languages: English * French
Area Served:
Ottawa (City of)  
See Also: Public Transportation

This information was last completely updated on May 9, 2018

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© 2018, Community Information Centre of Ottawa

Updated May 9, 2018
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