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Organization: CNIB - Eastern Ontario Regional Office  
Phone Numbers: 613-563-4021
Toll-Free: 1-866-842-9071
TTY: 613-567-2937
Fax: 613-563-1898
Bank St. Professional Building
1355 Bank St, Suite 101
Ottawa, ON
K1H 8K7
Intersection: Bank St and Riverside Dr
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30 am-4:30 pm
Executives: Teresa Guolla - Regional Manager, Services and Health Care Integration, East Region
613-563-4021 ext 5003 *
Jessica White - Manager, Deafblind Services
613-563-4021 ext 5016 *
Public Contacts: France Pakenham - Specialist, Service Coordination
613-563-4021 ext 5077
Janice Hearty - Receptionist
613-563-4021 ext 5000 *
Service Description: Nationwide, community-based, committed to research, public education and vision health for all Canadians

Deaf-blind Services
  • Case management
  • counselling
  • referral
  • literacy programs
  • intervention services
  • assistive technology

Low Vision Services
  • functional assessment of visual abilities
  • information and training in the use of low vision devices
  • education and instruction on how to maximize residual vision

Independent Living Skills
Skills for daily living with an emphasis on maintaining independence, through self-care and communication skills (i.e. computer training and Braille)

Children and Youth Services
  • comprehensive program of direct services
  • information resources
  • parent/peer support
  • Early Intervention Program
  • advocacy training for children with vision loss and their families, from birth to school age and beyond.

Library Services
  • thousands of titles in Braille, print-Braille, and talking books
  • descriptive videos
  • newspapers and magazines
  • telephone reference and online services

Volunteer Services
  • direct support and service to individuals with vision loss
  • assistance with fundraising activities
  • administrative functions

Summer Program - Lake Joseph Centre
Mix of rehabilitation and recreational programs for people who are living with vision loss or other disabilities

Phone if Forward Program Donation program that gives smartphones to people with sight loss who need them.

Fees: Service - Only for assessments done by the Regional Assessment Centre for the Assistive Devices Program and for government and/or private businesses * None
Application: Phone it Forward Program: To get a smartphone, call 1-833-554-5020 * to donate a phone, visit for more information.
Eligibility / Target Population: Residents of Eastern Ontario of all ages living with vision loss and Deaf-blind adults.
Phone it Forward Program: Canadian residents living with sight loss and registered with the CNIB Foundation.
Languages: English * French * American Sign Language (ASL)
Area Served:
Eastern Ontario  
See Also: Adult Literacy and Basic Skills
Blindness and Impaired Vision
Community Support Services
Life Skills for People with Disabilities

This information was last completely updated on July 4, 2018

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© 2018, Community Information Centre of Ottawa