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Pinecrest-Queensway Community Health Centre

Pinecrest-Queensway Community Health Centre

Position:  Bilingual Employment Room Resource Centre

Region:  Ottawa


JOB #: 2017-0104

Job Summary
The Employment Resource Centre Support is responsible for delivering employment services geared to the needs of specific target groups within the full-suite employment model. The model includes the following components: Client Service Planning and Coordination, Resource and Information, Job Search, Job Matching, Placement and Incentives, and Job Retention. This position, in consultation with the Employment Services team, is responsible for supporting youth clients using the Resource Room.

Job Specific Responsibilities

Direct Client Service

  • Delivers workshops and information sessions.
  • Provides information, resources and referrals to clients.
  • Provides tours and orients clients to services.
  • Supports youth in their job search using practical interventions based on client need.
  • Assists in promotional activities and client and employer recruitment/outreach.
  • Monitors client attendance and reports as required.
  • Maintains awareness of current issues and developments in the respective field.
  • Provides financial supports to clients/families in keeping with program guidelines.
  • Tracks financial supports provided to clients/families.
  • Greets youth in a welcoming and client centered manner.
  • Provides opportunities for employers to connect with youth job seekers.

Support services
  • Develops and maintains youth client and employer resources for the Resource Room.

Administration and Clerical
  • Maintains electronic/paper client records and protects the confidentiality of the information.
  • Performs administrative functions as required by the program.
  • Assists in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.
  • Ensures all data is accurate and entered on a timely basis.
  • Collects statistics and prepares reports as required.

Human Resources
  • Provides support and assistance to volunteers and/or placement students.
  • Covers-off volunteers/or placement students duties as required.
  • Provides staff training as needed.

Teamwork and Collaboration
  • Maintain effective communication of information among internal and external stakeholders.
  • Assists in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
  • Attends and participates at team and general staff meetings as scheduled.
  • Participates in the evaluation component of relevant program.
  • Participates in the internal chart audit process.
  • Provides support to clients of team members as needed.
  • Liaisons with PQ Youth Employment.

  • Fosters an environment of continuous learning through staff mentoring and development.

  • Reduces barriers to access for the populations served by the program.


  • High School diploma and post-secondary training in a related field, or equivalent combination of experience and education.

Professional Experience
  • 3 years experience in the following areas:
    • working with youth
    • experience in employment related initiatives
    • experience dealing with the public

Key Competencies
  • Knowledge of issues, trends and legislation in the employment field and the labour market.
  • Excellent computer skills and advanced knowledge of Office applications.
  • An understanding of the factors affecting youth employability.
  • An understanding of diverse populations, newcomers, unemployed, disabled and low-income.

Linguistic Profile (for Centres with French Language Service Designations)
  • Under the Centre’s designation to provide French Language Services
  • Based on New Avenues Linguistics Rating Scale:
    • A+ (highest skill) to C- (lowest skill)
    • French (oral expression): A+ (required)
    • French (oral comprehension): A+ (required)
    • French (reading comprehension): A +(required)
    • Other languages an asset

Personal Suitability/Other Requirements
  • Flexible hours including working Thursday evenings until 8:00 pm.
  • Communication skills, both oral and written, for a variety of audiences.

Salary:  $20.566-$24.195/hour

Terms of Employment:  January 22, 2018-January 18, 2019

Deadline for Application:  Thursday, January 18, 2018

How to Apply:  

Apply by Thursday January 18, 2018 at 4:00 pm to:

Human Resources
Pinecrest-Queensway Community Health Centre
1365 Richmond Rd, 2nd Flr
Ottawa, ON K2B 6R7
Fax: 613-288-3407
Email: (Microsoft Word format only)

Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding you application.

Only candidates selected for interviews will be contacted.

PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

Location:  Ottawa

Profession Type:  Other

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